City of Winston-Salem chooses a new transit management operation provider

The city agreed on creating a long-term partnership with a new contractor to provide the best transit service for the community.

April 10, 2024 • 
Kellina Wanteu
WStoday: Winston-Salem skyline on third street

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Photo by WStoday

Updated May 2024.

The Winston-Salem Transit Authority (WSTA) has joined a new partnership with transit management service provider RATP Dev USA to improve riders’ experience.

City Council unanimously approved a five-year contract worth $149.7 million with the transportation service on Monday, May 6 (scroll ~45 minutes into the meeting to see the presentation and discussion).

City officials ended their agreement with Transdev services after the Federal Transit Administration notified the city of a non-compliance in the transportation system. RATP Dev USA has served multiple counties in NC, including Greensboro, Wake County, Durham, and Raleigh (hey, RALtoday).

RATP Dev USA plans to bring in some new tools to improve safety and quality of riders’ experience. The total operational costs for the five-year contract will total $143 million.

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